Live calls put the entire burden on gate agents - remembering correct phrasing, required compliance elements, proper pronunciation of destinations, all while managing impatient passengers. Predefined announcements eliminate this pressure. Gate agents select the appropriate announcement from organized categories matching the boarding stage, press play, and TTS-generated audio delivers consistent messaging. Agents stay focused on passengers instead of scripting announcements in their head. When situations require personal communication, live paging remains available through the same interface.

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GateUI is a web-based touch interface designed specifically for gate agents. It displays only flights assigned to their gate and organizes ready-made announcements by boarding stage - pre-boarding, group calls, final calls. Agents select the announcement category, choose the specific message, and press play. No typing, no complex inputs, no remembering scripts. The interface works on workstation computers, tablets, or nnounce micnode2 touchscreen stations with built-in microphones for live calls when needed.

When gate agents don't need to compose and deliver live announcements for every boarding stage, they spend that time helping passengers. Predefined announcements handle routine communication - boarding groups, final calls, delay notifications - with one touch. Agents focus on solving individual traveler problems, answering questions, and managing the gate area. Faster workflows mean better gate turnaround times without adding headcount. The system handles the repetitive messaging; staff handle the human moments that actually require their attention. Learn more about Automation.

Legislative measures often require specific information in specific formats - accessibility compliance, safety messaging, language requirements. Expecting airport agents to remember and correctly deliver all required elements during live announcements is unrealistic, especially during stressful boarding situations with impatient passengers. Airport CX uses predefined announcement templates that support correct content every time. We configure compliant templates once; operators simply select and activate them. No memorization, no missed elements, no compliance gaps under pressure. The system enforces consistent delivery across all airport while supporting synchronized visual paging for ADA and other requirements. Learn more about our Accessibility Features.

Yes. Airport CX supports airline-specific announcement templates that reflect each carrier's branding, special requirements, and preferred messaging. Gate agents see the relevant airline's announcements when working their assigned flights. Some airlines provide professional voice recordings; others use custom TTS configurations matching their brand voice. The system organizes everything so agents select from the right announcement set without manually tracking which airline requires what messaging.

Both options exist. The core value of Airport CX comes from predefined templates and intuitive interfaces that work regardless of your data infrastructure. For airports with reliable, real-time AODB integration, announcements can trigger automatically when flight status changes - boarding status triggers boarding calls, delays trigger delay announcements. But many airports prefer agent-activated workflows where the interface presents the right announcements at the right time and agents confirm with one touch. You control which approach fits your operations and data quality.