Security & Trust Center
Building Stronger Systems to Keep Customers Safe
For over two decades, Simpleway has been protecting critical communication infrastructure worldwide. We continuously monitor and protect our systems to maintain the reliability and security of your operations, employing advanced security practices, maintaining 24/7 monitoring, and regularly updating our defenses against evolving threats.
Transparency is core to our security philosophy. This page provides a complete history of security-related incidents, our response, and the measures taken to protect your systems.
If you notice suspicious activity or have security concerns, please contact our support team through your established channels.
Security Collaboration Rewards
Your expertise helps protect passenger experience of millions of travelers worldwide. We actively partner with security researchers and generously compensate those who help us identify vulnerabilities before they can be exploited.
20 years of securing airports taught us that the best defense is collaboration with talented researchers like you.
What We're Looking For
Vulnerabilities in CX platform and infrastructure
Security issues in display and announcement systems
Authentication or authorization bypasses
Data exposure or injection vulnerabilities
API and integration security flaws
You can send us email to security@simpleway.global
Email may be encrypted to:
OpenPGP key F9A1 CDE2 063B 7C4C 8017 24E6 940F DBA0 6043 290F
https://keys.openpgp.org/vks/v1/by-fingerprint/F9A1CDE2063B7C4C801724E6940FDBA06043290F
Past Incidents
On October 14–15, 2025, Simpleway experienced a security incident that briefly affected certain public-announcement and display systems at select customer locations. The issue was contained promptly, and service was fully restored within three hours.
Summary
An administrative account was compromised despite multi-factor authentication being enabled. The attacker’s actions were limited to displaying unauthorized audio and visual content. There is no evidence that any customer data was accessed, altered, or exfiltrated, and no system control occurred beyond content manipulation.
Remediation
All affected systems were isolated, verified, and restored. A full review of infrastructure and audit logs was completed, and the resulting indicators of compromise (IoCs) are being used as part of the ongoing security investigation. We are in contact with the relevant cybersecurity authorities as part of our standard incident-response process.
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