Windsor International Airport (YQG) is the first airport in Canada to offer hearing loops in a pre-board waiting area, setting a new benchmark for accessibility in public transportation. Simpleway is proud to be a key partner in this achievement, integrating our Airport CX cloud solution and nnounce ecosystem with YQG's hearing loop systems, provided by Better Hearing Solutions. an Ontario-based company that has specialized in hearing loop systems since 1983.

Hearing loops are essential for people with hearing impairments, especially in noisy, bustling environments like airports. These systems work directly with hearing aids and cochlear implants by creating a magnetic field that transmits audio signals that the hearing aid telecoil picks up, bypassing background noise for clearer, more focused sound quality. Passengers with hearing aids pick up public announcements clearly, even in noisy environments.

At YQG, three Contacta powered hearing loop systems connect directly to nnounce's micnode2 paging stations. These stations enable live calls via microphone, pre-recorded announcements, text-to-speech (TTS) announcements, and even music playback-all with a simple tap on the touchscreen. Future Simpleway capabilities will include speech-to-text functionality for even broader accessibility.

When hearing loops are paired with our cloud-based Airport CX solution, communication for passengers with hearing aids reaches a new level. The Airport CX system unifies the airport's public address and flight information display systems, enabling real-time updates that are both audible and visual. Passengers benefit from synchronized automated announcements, ad hoc announcements, and TTS announcements displayed on screens through visual paging, so no traveler misses an announcement.

YQG is setting a new standard for accessibility, making air travel more inclusive. Simpleway is proud to be part of this, helping airports communicate clearly with every traveler.

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